Terms of Service

1. Who we are

altr.bio is operated by BRND Creative Inc., a Delaware corporation at 131 Continental Dr, Suite 305, Newark, DE 19713, United States. In these terms “we” and “us” mean that company, and “you” means the person using the service.

By creating an account, building an ALTR, or sending a message or gift, you agree to these terms. If you do not agree, do not use the service.

2. Who may use altr.bio, and adult content

You must be at least 13 years old to use altr.bio. If you are under 19, you need a parent or guardian's permission.

Anyone who may use altr.bio can use content that is not adult content. Adult (19+) content may be viewed or chatted with only by users whose identity verification confirms they are 19 or older.

Creators may make or publish adult content only after identity verification confirms they are 19 or older. Receiving money through the service requires you to be at least 19 years old.

Adult content is off by default. On altr.bio you can turn on 19+ mode after identity verification; with it off you see and chat with general content only. 19+ mode is not available in the ALTR mobile app.

If we learn that an account belongs to someone under 13, we close it and refund or withhold any balance as the law requires.

3. What an ALTR is, and what it is not

An ALTR is a software persona. It writes with a language model in a voice and within limits that a creator sets. It is not the creator, it is not a person, and nothing it says is a statement by the creator.

Every ALTR is labelled as AI wherever a fan can talk to it. You may not remove, hide, or contradict that label.

An ALTR can be wrong. Do not rely on it for medical, legal, financial, or safety decisions.

4. Accounts and addresses

By signing up, you agree to these terms and to our Privacy Policy. The Privacy Policy includes the collection and use of personal information for service analytics and its transfer to Mixpanel, Inc. in the United States (Privacy Policy section 4).

You are responsible for what happens under your account and for keeping your sign-in details to yourself.

An address such as altr.bio/yourname is licensed to you while your account is in good standing; you do not own it. We may reclaim an address that impersonates someone, infringes a trademark, is used for abuse, or has never been published.

5. Real names and faces need consent and verification

Only the owner of an account, or someone they have authorized, may build an ALTR that uses that person’s real name, likeness, or voice. Verification means proving your identity and proving control of the social account you are claiming. Identity verification runs through Stripe Identity (section 5 of the Privacy Policy): you show a government ID and a selfie to Stripe, and we receive only the result and your date of birth.

You can prove control of a social account with a profile code. Where it is available, you can instead connect the account through the platform's official sign-in; this is rolling out platform by platform. Connecting a YouTube account is used only to confirm that you own the channel; we do not read your videos or post anything through it. By connecting a YouTube account, you agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms). Google's privacy policy (http://www.google.com/policies/privacy) and our Privacy Policy say how that information is handled.

Such an ALTR can be shown to others — publicly or by link — before verification only if you accept the ALTR Persona Rights Terms (/s/persona-rights) and finish both checks within 7 days. If you do not, it is made private automatically, and it stays private until verification is complete.

Building an ALTR of someone else without their consent is impersonation, and so is keeping one visible without completing verification within the 7 days. One report is enough for us to take it down while we look, and we may close the account behind it.

A fictional character you created is yours to build. A character you do not own may infringe someone else’s rights, and that is on you.

6. Your material stays yours

You keep ownership of everything you give us — your posts, captions, photos, voice, and the rules you write for your ALTR.

You give us a worldwide, non-exclusive licence to host, copy, adapt, and display that material for one purpose: running the service you asked for, including sending it to the AI providers listed in our Privacy Policy so your ALTR can answer. The licence lasts while your ALTR is live and for a short period afterwards while backups age out.

You confirm you have the right to give us that material, and that using it does not break anyone else’s rights or a contract you signed with someone else.

7. What you may not do here

We filter messages in both directions and we act on reports. We can remove content, suspend an ALTR, or close an account when these rules are broken.

• Sexually explicit content outside adult (19+) content, generated or uploaded. Explicit content is allowed only inside adult content, for users whose identity verification confirms they are 19 or older (section 2); everywhere else, warmth is allowed and explicit is not, no matter what anyone types.
• Anything involving minors, or content that sexualizes a person who appears to be a minor.
• Impersonating a real person without their consent, including deceased people.
• Harassment, threats, hate speech, or content that promotes self-harm.
• Illegal goods or services, fraud, or laundering money through gifts.
• Scraping the service, circumventing rate limits, or reselling access to our APIs.
• Using an ALTR to claim it is human, or presenting its output as a real person’s statement.

8. Gifts, credits, prices, and what you keep

Fans can send gifts and pay for messages. Card payments, on the web or in the app, are processed by Stripe; purchases made through the App Store are processed by Apple. We never see or store your full card number.

A gift buys digital content and access, not a physical good and not a promise of a reply. Because it is delivered immediately, a gift is not refundable except where the law requires a refund or where we decide to make one.

Credit top-ups are different. Within 7 days of a top-up you can ask us to refund the part of it you have not spent — credits you have already used on messages, images, or gifts are not refundable. Ask from your transaction history; a person reviews the request and, if it is approved, the unused amount goes back to the card you paid with. Nothing is refunded automatically, and refunded credits are removed from your balance.

Creators keep 70% of every gift and 20% of per-message revenue — a message costs us AI time, so that share is lower. The rest covers payment processing, AI costs, and running the service. If those shares change we will tell you before the change applies to money you have not yet earned.

Chargebacks and fraudulent payments may be deducted from a creator’s balance.

No share is lost to rounding. When a share comes to less than a whole credit, the rest carries over to your next earning and is paid once it adds up to a whole credit.

Referrals: when someone signs up with your referral code, you earn a share of the credits they buy for 12 months from their first top-up — 5% of top-ups paid by card, and 4.25% of top-ups paid through the App Store, because Apple keeps a fee on those purchases. If a top-up is refunded, the referral earning from it is taken back.

Credits bought in the app through the App Store are refunded by Apple under Apple’s rules, not by us.

9. Getting paid

Payouts are not turned on yet. When we turn them on, they will go through Stripe, Stripe will collect your identity, bank details, and tax forms directly, and its own terms will apply to that relationship; we will update these terms and the Privacy Policy before we do.

You are responsible for your own taxes. Where the law requires it we issue tax forms, but we do not give tax advice.

We may hold a payout while we investigate fraud, a chargeback, or a credible report, and we will tell you when we do.

10. Ending this

You can delete your ALTR or close your account whenever you want. Money already earned stays payable, subject to the checks above.

We can suspend or close an account that breaks these terms, exposes us to legal risk, or has been dormant for a long time. Where we can, we tell you why and give you a chance to respond.

11. No warranty, and the limit of what we owe

The service is provided “as is”. We do not promise it will be uninterrupted, error-free, or that an ALTR will behave exactly as you imagined.

To the extent the law allows, our total liability to you for any claim is limited to the greater of the amount you paid us in the twelve months before the claim, or one hundred US dollars. We are not liable for lost profits, lost earnings, or indirect damages.

Nothing here limits liability that cannot be limited by law.

12. Governing law and disputes

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules.

Before filing anything, write to us at support@brnd.company and give us thirty days to work it out. If that fails, the courts of Delaware have exclusive jurisdiction, unless the law of your home country gives you a right you cannot waive.

13. Changes

We may update these terms. When a change matters, we will say so on the site and update the date at the top before it takes effect. Continuing to use the service after that means you accept the new version.

14. Contact

BRND Creative Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, United States.

Everything reaches one inbox — general questions, legal notices, reports and takedowns: support@brnd.company